Política de privacidad

¿Cuál es el propósito de esta política?

El propósito de esta política es explicarle qué información personal recopilamos y cómo nosotros y nuestras empresas asociadas podemos usarla. Las empresas están asociadas con nosotros si son nuestras subsidiarias o si ambas somos subsidiarias de la misma entidad corporativa.

Somos el controlador de cualquier información personal que usted nos proporcione, lo que significa que decidimos los propósitos y medios del procesamiento de esa información personal.

¿Cómo obtenemos y almacenamos su información personal?

Obtenemos su información personal a través de aplicaciones, correos electrónicos, cartas, llamadas telefónicas, mensajes de texto, cookies y conversaciones cuando se registra en nuestros servicios y trabaja con ellos (incluida la información personal obtenida cuando utiliza nuestras herramientas de aprendizaje, cuentas de demostración y operaciones). simuladores).

Podemos monitorear o grabar llamadas telefónicas con usted y monitorear (y mantener un registro de) todos los correos electrónicos y comunicaciones electrónicas que enviamos o recibimos.

Seguimos estrictos procedimientos de seguridad en el almacenamiento y divulgación de la información personal que usted nos ha proporcionado para evitar el acceso no autorizado.

¿Qué tipos de información personal recopilamos y procesamos?

Podemos procesar los siguientes tipos de información personal:

• nombre
• Detalles de contacto, incluidos detalles de correo electrónico y números de teléfono.
• edad o fecha de nacimiento
• género
• ocupación
• ingreso
• conocimiento y experiencia comercial
• nombres de usuario y contraseñas
• información relacionada con su cuenta comercial, incluido el historial de su cuenta, la actividad y las órdenes
• dirección IP
• número de seguro Nacional
• referencia de informes de transacciones
• poder notarial/detalles del agente
• tipo de dispositivo telefónico
• Sistema operativo
• ID del dispositivo
• ID de cookie
• información sobre su uso de nuestros servicios, productos e instalaciones.

¿Cómo verificamos su identidad?

Para cumplir con las regulaciones de lavado de dinero, necesitamos confirmar el nombre y la dirección de nuestros clientes y ciertos terceros. Es posible que le solicitemos que proporcione formas físicas de verificación de identidad cuando abra su cuenta. Alternativamente, podemos utilizar una agencia de referencia crediticia para verificar su identidad. Los prestamistas no ven ni utilizan nuestra búsqueda para evaluar su capacidad para obtener crédito. Nuestra búsqueda se lleva a cabo con el uso de todas las medidas de seguridad necesarias para garantizar que la información personal que obtenemos sea estrictamente confidencial y que partes no autorizadas no puedan acceder a ella.

¿Como usamos tu información personal?

Además de verificar su identidad, la información personal que tenemos puede usarse para:

• considerando cualquiera de sus aplicaciones
• realizar evaluaciones de riesgos
• Cumplir con nuestras obligaciones legales y reglamentarias.
• cumplir con nuestras obligaciones bajo cualquier contrato que tengamos con usted
• administrar nuestra relación con usted, incluida la resolución de consultas o problemas
• establishing and managing your account
• establishing and managing your account
• reviewing your ongoing needs
• providing you with the information, products and services that you request from us
• checking your instructions to us
• investigating any complaint, you may make
• providing evidence in any dispute or anticipated dispute between you and us
• recovering amounts payable
• training our staff
• enhancing our customer service and products
• undertaking product development and analysis
• detecting or preventing fraud or other crimes
• Google Ads conversion tracking
• Google Analytics
• Facebook Ads conversion tracking
• contacting you - we may send you marketing material from time to time by post, email, telephone, SMS, mobile push notifications, web push notifications, messengers and other electronic messaging services.

When may we share your personal information?

We may share your personal information with:

• relevant regulatory or tax authority
• such third parties as we reasonably consider necessary in order to prevent crime, for instance, the police
• our associated companies
• third-party service providers and advisers who provide us with administrative, financial, research or other services in connection with the services we provide to you
• our introducing brokers and other commercial partners
• our professional advisers
• our auditors for the purposes of carrying out financial and regulatory audits
• our agents, including credit reference agencies, acting on our behalf, carrying out such credit and identity checks, including money laundering checks, compliance regulatory reporting, and fraud prevention checks
• courts, tribunals, regulatory or tax authorities, and government agencies to enable us to enforce our agreement with you or to comply with the requirements of a court, regulator, tax authority, or government agency
• our trade repository
• other parties which may be necessary to involve in order to provide the best service to you as our customer.

Generally, we require that organisations outside our associated companies with whom we share your personal information acknowledge the confidentiality of your data, undertake to respect your right to privacy and comply with the data protection principles and this policy.

What is the legal basis for our processing of personal information?

The legal basis for our processing of personal information will depend on why we process your personal information.

Where you wish to enter into or have signed a contract to receive services from us, we will process your Personal information to enable us to enter into and perform our contract with you. If you do not provide the personal information requested, we may not be able to provide some or all of those services to you.

We may also need to process your personal information to comply with our legal and regulatory obligations including in relation to performing anti-money laundering, terrorism prevention, and sanctions screening checks, complaints, and investigations or litigation.

We also have a legitimate interest to process your personal information for:

• performing the services or supplying the products or information you have agreed to receive from us
• ongoing management of our relationship with you and to maintain contact with you
• our internal business purposes which may include business and disaster recovery, document retention/storage, IT service continuity (for example, back-ups and helpdesk assistance) to ensure the quality of the services we provide to you
• corporate transactions
• marketing analytics including marketing campaign optimisation and web analytics to enable us to develop and target the marketing of our products and services
• keeping our records updated and studying how customers use our products/services
• developing our products and services, growing our business, and informing our marketing strategy
• portfolio analysis and experience studies to enable us to improve the products and services we offer to customers.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

What is a Cookie and why do we use it?

Cookies are small pieces of information that are stored on your computer by a website you visit in order to enable you to perform certain functions on the website and regulate its content to your preference. They can store data on the pages for which you have provided key information (for example, when you provide a password), but only once you are asked and you accept the storage of this information. Cookies may be used on some pages of the site for us to provide you with a more customised web browsing experience. They are not used to determine the personal identity of anyone merely visiting the site.

Types of cookies we use:

Session cookies.

These cookies are temporary cookies as they are deleted as soon as you close your browser. Session cookies are used to retain the information you provide us with as you navigate through each section of our website. You can choose to decline session cookies via your browser’s privacy settings but please note that this may have a negative impact on your browsing experience and particularly if these are declined across all websites.

Analytical cookies.

Analytical cookies may include both temporary and more persistent cookies that we use to track how you use our website and for how long. Analytical cookies do not divulge any identifying information specific to your person but they do help us improve how we provide you with our content. Refer to your browser’s privacy settings on how you can opt out of analytical cookies.

Functional cookies.

Functional cookies record and save your choices in order to provide a more seamless experience across our website. One way functional cookies do this is by remembering your language selection each time you visit us. Refer to your browser’s urgent privacy settings on how you can opt out of functional cookies.

Cookies de terceros.

Estas cookies son utilizadas por terceros y principalmente por sitios web de redes sociales como Google+, Facebook o YouTube. Las cookies de terceros nos permiten ofrecerle formas sencillas de compartir nuestro contenido en sus redes sociales y también presentarle los videos que publicamos en YouTube. Puede desactivar el uso de estas cookies a través de la configuración de privacidad de su navegador, pero tenga en cuenta que esto también desactivará todas las funciones descritas anteriormente.